Making a Claim - Enthusiast - Affordable Motor Insurance online - Australia

Making a Claim

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Enthusiast Motor Claims

Firstly, I would sincerely like to extend a genuine thanks to both yourself and the Assetinsure team for your attention and diligence with dealing with this matter. You’ve made a fairly stressful and upsetting situation for myself relatively easy to navigate”.  Xavier L – Aug 2020

“Thank you Enthusiast, you guys have been the easiest insurance company we have ever dealt with, thank you for making this stressful situation so much easier.Bree – Feb 2020

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  • Accident Damage

    What You must do if you have had an accident;

    • Prevent further damage or loss. Do your best to prevent any further damage or loss by having your vehicle moved to a safe place or securing it as best you can.
    • If your car can be driven arrange a repair quote and collect any supporting information including images.
    • If your car can’t be driven and you require a tow please contact a towing company of your choice with the exception of Melbourne metro, where you must call Vic Roads.
      You can submit your towing invoice with the claims form below.
    • Download and complete the Accident Claim Form by clicking here.
    • Once you have completed the form save the document and send all of the information (including any repair quote and images) to claims@enthusiast.com.au
    • Contact us on 1800 10 10 45 during business hours (8:30am to 5:00pm AEST) if you require any additional assistance.

     

    • Fire & Theft

      What You must do if your car is stolen and/ or affected by fire;

      • Contact the police as soon as you can to lodge a report and obtain the necessary documentation.
      • Download and complete the Fire & Theft Claim Form by clicking here.
      • Once you have completed the form and saved the document send all of the information including any
        supporting documentation (eg. Police report) to claims@enthusiast.com.au
      • Contact us on 1800 10 10 45 during business hours (8:30am to 5:00pm AEST) if you require any additional assistance.
      • NOTE – Our comprehensive motor vehicle policy can provide a hire vehicle for a maximum period of 14 days when your vehicle is stolen. If your vehicle is recovered with damage you can continue to have the hire car for the full 14 days, or until your vehicle is repaired or your claim is settled whichever occurs first.
  • Windscreen claims

    For windscreen or other car glass damage you can:

    Call O’Brien Glass direct on 1800 800 889. As our recommended supplier for automotive glass O’Brien Glass provide a 24-hour claims service and will manage the entire claim process for you.

    Remember repairing a windscreen is much easier than replacing one. If you have a damaged windscreen try to attend to it immediately, as it can often be repaired rather than replaced.

    Click here to download the Accidental Windscreen or window Damage Claim Form.

  • Claims against you

    If another party involved in the collision contacts you, please advise Enthusiast Motor Insurance immediately. We still require a claim notification from you even if there is no damage to your vehicle. Please do not make any admissions of liability and don’t attempt to settle any claims made against you without contacting us first.

  • Excess

    The excess is the amount you have to contribute towards your claim. The amount of your basic excess will depend on a variety of factors including vehicle age and levels of use. Your Schedule will state your basic policy excess. Additional excesses can apply depending on the age and license details of the driver of your vehicle.

    No fault excess – your excess may not apply if you are not at fault for an accident and you can provide details of the driver who caused the collision.

    No claim bonus (rating) – your no claims bonus may be affected if you are responsible for the collision or if you cannot identify the responsible party. Rating One protection is optional on all Enthusiast comprehensive motor policies. This means that you will not lose your “maximum no claim bonus” following a claim provided the vehicle was being driven by you, or any nominated driver who appears on your current Schedule.

About

Enthusiast Motor Insurance brings to the market a unique blend of exceptional service, car insurance and motor vehicle knowledge... more

Contact Details

  • PO Box R299
    Sydney NSW 1225
  • 1800 10 10 44