We’re sorry to hear that something’s happened. We get it — making a claim can feel like a lot, so we’ve made the process as clear and straightforward as possible for you.
Safety First!
If someone’s injured, call 000.
Get everyone out of danger, if safe to do so.
If your vehicle is drivable, park it somewhere safe.
Take pictures of the scene.
Collect information of other parties involved in the accident:
General details – name, address, license number, or if easier, take a clear photo of their driver’s license (front & back)
Contact details – phone number and email (if available)
Their vehicle details – make, model and registration number
Car owner details (if different from driver) – full name and phone number
Insurance details – insurer name and policy number (if possible)
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
Record your Police report number if applicable.
You can arrange for your vehicle to be towed by the company of your choice. Just check the regulations in your area. More details are in our FAQs.
When you fill out the claim form, we’ll ask you:
Details of the Policy holder – of the vehicle you were driving at the time of incident
Registration number – of the vehicle you were driving
Odometer reading – at the time of the incident.
Driver of your vehicle – name, address, license number, contact details.
Details about the accident – including location, date and time, photos and dashcam footage.
Details of any other party involved and their vehicle – name, address, license number, contact details.
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
The reference number of the police case – if applicable.
The more info you share, the faster we can get your claim sorted.
Click on ‘Start a Claim Online‘ and fill out our online form.
Or you can also click on “Download a PDF” and email it to us at claims@enthusiast.com.au.
We’ll email you by the end of the next business day to confirm we’ve received your claim and inform you of the next steps.
Safety First!
If someone’s injured, call 000.
Get everyone out of danger, if safe to do so.
If your vehicle is drivable, park it somewhere safe.
Take pictures of the scene.
Collect information of other parties involved in the accident:
General details – name, address, license number, or if easier, take a clear photo of their driver’s license (front & back)
Contact details – phone number and email (if available)
Their vehicle details – make, model and registration number
Car owner details (if different from driver) – full name and phone number
Insurance details – insurer name and policy number (if possible)
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
Record your Police report number if applicable.
You can arrange for your vehicle to be towed by the company of your choice. Just check the regulations in your area. More details are in our FAQs.
When you fill out the claim form, we’ll ask you:
Details of the Policy holder – of the vehicle you were driving at the time of incident
Registration number – of the vehicle you were driving
Odometer reading – at the time of the incident.
Driver of your vehicle – name, address, license number, contact details.
Details about the accident – including location, date and time, photos and dashcam footage.
Details of any other party involved and their vehicle – name, address, license number, contact details.
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
The reference number of the police case – if applicable.
The more info you share, the faster we can get your claim sorted.
Click on ‘Start a Claim Online‘ and fill out our online form.
Or you can also click on “Download a PDF” and email it to us at claims@enthusiast.com.au.
We’ll email you by the end of the next business day to confirm we’ve received your claim and inform you of the next steps.
Dedicated claim specialist
Our team of claim specialists is based in Australia. One specialist will handle your claim from start to finish.
Choose your own repairer
At Enthusiast, you can choose who you trust to repair your vehicle.
Salvage rights
We understand how precious your vehicle is. If it becomes a total loss, you’ll have an option to keep it. Check our FAQs and PDS for more details.
Click on “Start a Claim Online” and fill out the online form. You can also download the form and email it to claims@enthusiast.com.au.
For window or windscreen claims, please refer to our FAQs.
A claims specialist will be assigned to you, and you’ll receive a claim acknowledgment with further steps by the end of the next business day.
Ensure everyone’s safe and collect evidence. Lodge your claim on our website. We’ll contact you by the end of the next business day.
When you fill out the claims form, we will ask you:
If your vehicle isn’t safe to drive, it must be towed. Contact a towing company and keep the receipt to send to us at claims@enthusiast.com.au.
Yes, just let us know who your repairer is, and our assessing team will contact them.
One of our Australian-based claim specialists will handle your claim from start to finish.
If your vehicle is a total loss, you have the option to keep it. Vehicles over 30 years old automatically have salvage rights. You can add salvage rights to your policy for vehicles between 15 and 30 years old.
Different excesses may apply depending on the circumstances of your claim. Refer to our PDS and policy schedule. If you’re at fault, you’ll need to pay the excess. If you are not at fault and you provide third-party details, we can waive your excess.
If you have the hire car optional extra, it will be shown on your policy schedule. Check our PDS or contact our claims team for more details.
If your policy includes windscreen and window cover, you’re covered for repairs up to $1,500.
Making a claim is quick and easy:
Not sure if you’re covered?
Check your policy or call us on 1800 10 10 44 — we’re here to help.
For more information about your claim,
contact our claims team:
Email: claims@enthusiast.com.au
Phone: 1800 101 045 (8:30am-5:00pm M-F AEST)
Get your claim sorted now!