Enthusiast and its employees may not be able to help its customers outside the scope of insurance or financial matters.
Our employees will suggest to the customers that they contact a relevant external support organisation.
The most common of these are listed below:
Immediate phone interpreting
ATIS phone interpreting
Free Interpreting Service
Teletypewriter services (TTYs) – Speak and Read
Teletypewriter services (TTYs) – Type and Read
NRS app
National Insurance Brokers Association –
Insurance Council of Australia
Always call 000 if you or your family are in immediate danger.
Kildonan UnitingCare
1800 RESPECT
Legal Aid ACT
NSW Health Education Centre Against Violence
Women’s Domestic Violence Advocacy Service
Ask LOIS (Women’s Legal Service NSW)
Law Access NSW
Northern Territory Legal Aid Commission
Queensland Centre for Domestic and Family Violence Research
Legal Aid Queensland
Legal Services Commission of South Australia
Legal Aid Commission of Tasmania
Domestic Violence Resource Centre Victoria or Victoria Legal Aid
Women’s Council for Domestic and Family Violence Services or Legal Aid WA
Legal Aid Western Australia
For more information or to view our full policy, please visit:
Always call 000 if you or your family are in immediate danger.
National Debt Helpline
Financial counselling and information for people experiencing financial difficulty to achieve better money management and budget.
Can assist with:
Beyond Blue
Over the phone, web and email support to people experiencing anxiety or depression.
Lifeline
National charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.
National telephone and web-based counselling, referrals and support groups for LGBTIQ people and their families.
Counselling Online
Free counselling for alcohol or drug use or anyone concerned with use by a family member or friend. Referrals to state -based services.
Enthusiast’s employees may be affected by family violence and require support in the same way that others do. Employees may be adversely affected either by the impact of the customer’s issues or when their interactions with a customer cause them to relive their own experiences of family violence.
Employees also may be perpetrators of family violence and need support to deal with that.
Enthusiast can support employees who are impacted by family and domestic violence and manage known perpetrators of violence through: