Enthusiast and its employees may not be able to help its customers outside the scope of insurance or financial matters.
Our employees will suggest to the customers that they contact a relevant external support organisation. The most common of these are listed below:
Government Translation and Interpretation Service
If you find it difficult to hear or speak
Insurance Advice
Always call 000 if you or your family are in immediate danger.
Australia-wide
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
For more information or to view our full policy, please visit:
https://www.enthusiast.com.au/important-info/family-violence-policy
National Debt Helpline – National Debt Hotline website
Financial counselling and information for people experiencing financial difficulty to achieve better money management and budget.
Can assist with:
Call: 1800 007 007
Beyond Blue – Beyond Blue website
Lifeline – Lifeline website
QLife – Qlife website
Counselling Online – Counselling Online website
Enthusiast’s employees may be affected by family violence and require support in the same way that others do. Employees may be adversely affected either by the impact of the customer’s issues or when their interactions with a customer cause them to relive their own experiences of family violence.
Employees also may be perpetrators of family violence and need support to deal with that.
Enthusiast can support employees who are impacted by family and domestic violence and manage known perpetrators of violence through: