Policy last updated 2nd January, 2026
We appreciate there are times when circumstances beyond your control can make it difficult to meet all your financial commitments.
We are committed to supporting customers facing financial hardship. Our Financial hardship Support can help you access support and services.
If you can demonstrate that you are in urgent need of benefits you are entitled to under your insurance policy because of an event causing a claim, our representatives will work with you to fast track the assessment of your claim.
In some situations, an advanced payment on the claim may be made to you.
We may in certain circumstances and subject to you demonstrating financial hardship to us offer you a number of options, these include:
If you are going through financial hardship, please contact us as soon as possible. We can discuss your situation and provide you with our Application for Financial Hardship Assistance to apply for support and assist you with the application process.
Our contact details
You may also wish to consider contacting the National Debt Helpline on 1800 007 007 which is a free and confidential financial counselling resource that can provide advice to Australians in every state and territory.
“Financial Hardship” means you are having difficulty meeting your financial obligations.
The following information will be of use to us in assessing your request for Financial Hardship assistance. Depending on the circumstances of your request, we may ask you to provide further information.
To apply for financial hardship assistance please complete this form and return to
By post to the National Manager Claims, Enthusiast Pty Ltd, Level 10, 45 Clarence Street, Sydney NSW 2000
By email to claims@enthusiast.com.au.
We can provide you with more information about our Financial Hardship process and information about our privacy policy relating to the use and disclosure of your information.
Free, confidential, independent financial advice is also available to you via Financial Counselling Australia http://www.financialcounsellingaustralia.org.au and through the national financial counselling hotline 1800 007 007
The information collected in this form will be used to assess your request for financial hardship assistance in accordance with our Privacy Policy. We may share your information with third parties, both in Australia or overseas, as defined in our Privacy Policy.
If you do not complete this form in full, we may not be able provide you with financial hardship assistance.
In accordance with our Privacy Policy, you may access any information we hold about you. If you would like to contact us about Privacy or would like to obtain a copy of our Privacy Policy, you can use one of the following means.
In signing this form, you expressly consent to us using your personal information in accordance with our Privacy Policy