Enthusiast Motor Insurance

General Advice Warning

Enthusiast Underwriting Pty Ltd ABN 35 142 206 746; AFS Licence No. 396716 has designed this insurance product for the specific needs of motoring enthusiasts throughout Australia.

This insurance is issued by Assetinsure Pty Limited (ABN 65 066463 803) and is subject to underwriting acceptance criteria. Assetinsure is licensed by APRA in Australia. Assetinsure has granted Enthusiast a Binding Authority to market, underwrite, bind cover, settle claims and manage this policy.

Enthusiast Underwriting Pty Ltd acts as an Underwriting Agent on behalf of Assetinsure and not as your agent.

The information on this Website and any advice Enthusiast Underwriting Pty Ltd provide about our Enthusiast Motor Insurance product is general information only and does not consider your specific circumstances.

You need to consider whether the advice and product is appropriate for you and read the Combined FSG, PDS & Policy Wording for the product before deciding to proceed with purchasing the product.

General Insurance Code of Practice

The insurer, Assetinsure Pty Ltd subscribes to the General Insurance Code of Practice that sets the standards of practice and service in the general insurance industry. More information can be found at www.codeofpractice.com.au or by contacting Us.

You can access our Family Violence Policy here

We understand that there are times when circumstances beyond your control can make it difficult to meet all your financial commitments. Our Financial Hardship Policy outlines where we may be able to help.

In addition you can check our Specialist services available for policyholders here.

Complaints and Disputes

Enthusiast and Assetinsure support the aims and application of the General Insurance Code of Practice and the Motor Vehicle Insurance and Repair Industry Code of Conduct that sets the standards of practice and service for the insurance industry.

If you have any concern, complaint or dispute with us we will try to resolve it immediately. The best first step is to approach the person at Enthusiast with whom you were dealing to see if they can resolve the matter satisfactorily for you.

If they cannot provide immediate resolution, you can request that our internal resolution process further consider the matter. To do this you may contact the Enthusiast Compliance Manager in person, by telephone or electronically or in writing. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001